Terms and Conditions for Man With Van Cranford

These Terms and Conditions apply to all bookings made with Man With Van Cranford and set out the basis on which our moving, transport, and related services are provided. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These terms are intended to create a clear and fair agreement for both parties, covering the booking process, payment arrangements, cancellations, liability, waste handling, and the law that applies to the service.

In these terms, references to “we”, “us”, and “our” mean the service provider trading as Man With Van Cranford. References to “you” and “your” mean the customer, whether booking on behalf of an individual, household, business, landlord, tenant, or organisation. If the booking is made by one person for another, the person making the booking is responsible for ensuring that all relevant information is accurate and that the end user understands these terms.

The service may include single-item transport, part-load moves, full van removals, loading and unloading support, and other agreed assistance connected with the move. Unless otherwise agreed in writing, all services are provided subject to vehicle availability, staff availability, access conditions, and the information supplied at the time of booking. Any estimate or quote given is based on the details provided by you, and any material change may affect the price, timing, or feasibility of the work.

1. Booking Process

To request a booking with Man With Van Cranford service, you must provide accurate and complete information about the job. This includes the collection and delivery addresses, access details, date and preferred time, the nature and quantity of items, any fragile or heavy goods, parking restrictions, and whether additional labour, packing, or waiting time may be required. We rely on this information when preparing a quote and scheduling the vehicle and crew.

A booking is not confirmed until we have accepted the job and, where required, received any deposit or advance payment that we have requested. A quote is generally valid for a limited period and may be withdrawn or revised if the details of the job change, if access is found to be different from what was described, or if demand and availability affect the scheduled service. Any estimate is given in good faith, but it remains subject to the actual conditions on the day.

We may ask you to confirm certain details before the booking is finalised, including the type of property, the number of floors, whether there is lift access, the size and weight of the load, and any items requiring special handling. If the work involves dismantling, assembly, or the transport of unusually heavy, awkward, or valuable goods, you must let us know in advance so that we can assess whether suitable arrangements can be made.

If you fail to provide accurate information and the actual job differs materially from the booking details, we may charge an additional amount, refuse to carry out the service, or reschedule the work if it cannot safely be completed as planned. Any agreed arrival time is approximate unless expressly stated otherwise, because delays may occur due to traffic, access issues, previous jobs running over, or circumstances outside our reasonable control.

2. Payments and Charges

All charges will be set out in the quote, booking confirmation, or invoice. Prices may be based on a fixed fee, hourly rate, minimum charge, or a combination of these depending on the nature of the work. Unless otherwise stated, prices may exclude congestion, tolls, parking fees, waiting time, specialist handling, disposal charges, and other third-party costs. If such costs arise during the job, you will be responsible for paying them unless we have agreed in writing to include them.

Payment terms may require a deposit, full advance payment, payment on completion, or payment within a specified period after invoicing. We reserve the right to request proof of identity, address, or authority to release goods where appropriate, particularly for business customers or high-value loads. If payment is not made when due, we may suspend or cancel the service, retain possession of goods only where lawful to do so, and recover reasonable costs associated with late payment.

Where overtime, extra mileage, waiting time, additional labour, or unforeseen work is necessary, these will be charged at the applicable rate. Examples include delays caused by lack of access, parking difficulties, extended carrying distances, incomplete packing, or the need to move more items than were originally disclosed. The customer is responsible for ensuring that funds are available to cover any such additional charges.

3. Cancellations, Amendments, and Delays

If you need to cancel or amend your booking, you must notify us as soon as possible. Cancellations made with sufficient notice may not incur a charge, but where a vehicle, driver, crew, or associated resources have already been allocated, a cancellation fee may apply. The level of any fee will depend on the notice given, the work reserved, and any costs already incurred in preparation for the job.

If you cancel at short notice or fail to provide access so that the service cannot be carried out, we may charge a reasonable amount for wasted time, travel, and administrative costs. If we have to cancel or rearrange the service due to vehicle breakdown, staff illness, severe weather, safety concerns, or other circumstances beyond our control, we will use reasonable efforts to offer an alternative appointment. We will not be liable for inconvenience caused by such events beyond the limits set out in these terms.

You may request changes to the booking, including time, route, load size, or service scope. We will try to accommodate reasonable amendments, but changes may affect pricing and availability. If a requested amendment materially alters the original service, we may treat it as a new booking or apply revised terms. Any agreement to amend or cancel should be confirmed in writing where possible to avoid misunderstanding.

4. Liability and Customer Responsibilities

We will take reasonable care when providing the service, handling goods, and operating our vehicles, but our responsibility is limited to losses or damage caused by our negligence, breach of contract, or wilful misconduct. We are not responsible for pre-existing damage, normal wear and tear, hidden defects, or damage caused by items that are improperly packed, unstable, or unsuitable for transport. It is your responsibility to ensure that goods are adequately prepared for movement unless packing or wrapping has been specifically agreed.

Man With Van Cranford will not be liable for loss or damage arising from inaccurate information supplied by the customer, including incorrect measurements, misleading access descriptions, or failure to disclose special handling requirements. You must ensure that doors, lifts, stairways, pathways, and parking areas are safe and accessible. Where necessary, you should arrange parking permission, building access, permits, or security clearance. If access is not reasonably safe, we may refuse to proceed until the issue is resolved.

We are not liable for indirect or consequential loss, including loss of profit, loss of business, missed appointments, emotional distress, or any financial loss arising from delay, unless such exclusion is not permitted by law. For any claim relating to damage or loss, you must notify us as soon as reasonably possible and provide evidence, including photographs if available. Our liability, where established, may be limited to repair, replacement, or the reasonable value of the affected item, subject to any legal limits that apply.

You must remove or secure any loose, breakable, prohibited, or hazardous items before the move unless we have agreed to handle them and doing so is lawful and safe. Cash, jewellery, passports, documents, medicines, and other personal valuables should remain with you unless specifically agreed in advance. You are responsible for ensuring that the items being transported are lawful to carry and that you have the right to instruct their removal or delivery.

5. Waste, Disposal, and Regulatory Compliance

Where the service includes disposal or removal of unwanted items, all waste must be described accurately before the booking is accepted. Waste handling is subject to applicable UK waste regulations, including the duty to ensure that waste is transferred only to authorised facilities or otherwise dealt with lawfully. We may ask for photographs, descriptions, or further details to determine whether an item can be taken as waste, reused, recycled, or must be refused.

You must not place hazardous, illegal, contaminated, or restricted items into the load unless we have expressly agreed in writing and have the proper authorisation to handle them. Such items may include chemicals, asbestos, gas cylinders, oils, batteries, medical waste, electrical waste requiring special treatment, and items containing regulated substances. If prohibited waste is discovered after the job begins, we may stop work, charge for time spent, and require you to remove the item or arrange lawful disposal separately.

When waste is collected, you remain responsible for confirming that you have the right to dispose of the items and that they are not subject to tenancy, landlord, business, or council restrictions. We reserve the right to refuse any load that appears unsafe, unlawful, misdescribed, or likely to breach environmental requirements. If the job involves disposal, the price may include haulage, sorting, transfer, tipping, or recycling costs, depending on the type and volume of waste.

6. Service Conditions, Access, and Safety

To provide an efficient man with van service in Cranford, you must ensure that the site is ready at the agreed time and that the work area is reasonably clear and safe. If stairs, tight corridors, low ceilings, narrow driveways, or restricted access cause additional difficulty, further charges may apply. We may decline to move items that are too large to fit safely through access points or that present a risk of injury or property damage.

Our staff may refuse to lift or transport any item that they reasonably believe is unsafe, excessively heavy, unstable, contaminated, or likely to cause damage without suitable equipment. Where specialist equipment is required and has not been arranged, the service may be delayed, amended, or cancelled. The customer is responsible for declaring any items that require disassembly, protective wrapping, lifting aids, or more than standard van-loading support.

We may also decline to carry live animals, flammable materials, firearms, or other regulated goods unless this has been specifically agreed and is lawful. You must not ask our staff to carry out any task that would place them at risk or require them to breach road safety, health and safety, or transport requirements. Any instructions from you must be lawful, reasonable, and compatible with the agreed scope of work.

7. Governing Law and General Provisions

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or relating to the service, including issues of booking, payment, cancellation, liability, or waste handling, will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. Nothing in these terms limits any rights you may have that cannot legally be excluded.

If any part of these terms is found to be unlawful, invalid, or unenforceable, that part will be treated as removed to the extent necessary, and the remaining provisions will continue in full force. No failure or delay by us in enforcing any right will operate as a waiver of that right. A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce them.

Man With Van Cranford may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking unless a change is required by law or expressly agreed otherwise. By proceeding with a booking, you acknowledge that the service is provided under these terms and that you have the authority to accept them on behalf of all persons connected with the booking.