Privacy Policy
Man with Van Cranford Privacy Policy
This Privacy Policy explains how Man with Van Cranford collects, uses, stores and protects personal data relating to our moving, transport and related services. It also explains your rights under the UK General Data Protection Regulation and applicable data protection laws. This Privacy Policy applies to all Man with Van Cranford customers in the Cranford area, including individuals and business customers who use or inquire about our services.
Who we are and scope of this policy
Man with Van Cranford is a local service provider offering man and van, removals and related transport services. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect and process about our customers and prospective customers in the Cranford area.
By contacting us, requesting a quote, booking a service or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.
What personal data we collect
We only collect personal data that is necessary for providing and managing our services, communicating with you and meeting our legal obligations. The types of personal data we may collect include:
Identification and contact details such as full name, postal address, service addresses for collection and delivery, and communication details you choose to provide to us.
Booking and service information such as preferred moving dates and times, type and size of the job, information about access to properties, parking requirements and any instructions you provide that are necessary for the service.
Payment and billing information such as payment status, amount paid, invoicing details and basic transaction records. We do not store complete payment card details if you pay by card; these are processed by our chosen payment service providers.
Communication records such as your requests for quotations, messages, complaints or feedback and any other information you choose to provide during your communication with us.
Technical and usage data such as basic information about how you interact with our website or online content, which may include device information, approximate location, date and time of visits and pages viewed, where this is collected via cookies or similar technologies.
How we collect personal data
We collect personal data directly from you when you contact us for a quote, make a booking, request information, give feedback or otherwise communicate with us. This may occur via telephone, online forms, messaging services or in person.
We may also obtain limited personal data from third parties where you have authorised them to share information with us, for example where a third party books our services on your behalf. In such cases, we treat that data in accordance with this Privacy Policy.
Lawful bases for processing your data
We process your personal data only where we have a lawful basis to do so. Depending on the context, the relevant lawful bases are:
Performance of a contract where processing is necessary to prepare a quotation, confirm a booking, perform the moving or transport service you have requested, manage payments and provide after service support.
Legitimate interests where we have a legitimate business interest that is not overridden by your rights and interests. This may include managing our business operations, improving our services, keeping records of completed jobs, protecting our rights and property and handling customer queries.
Legal obligations where we must process certain personal data to comply with legal, regulatory or accounting requirements, such as maintaining financial records for tax and audit purposes.
Consent where you have clearly agreed to a specific type of processing, for example receiving certain forms of marketing communications. Where we rely on consent, you can withdraw it at any time.
How we use your personal data
We may use your personal data for the following purposes:
To provide quotations, confirm bookings and deliver our man and van and removal services in the Cranford area.
To communicate with you regarding your booking, including confirmations, updates, changes, queries and after service follow up.
To manage billing, process payments, handle refunds where applicable and keep accurate internal records of jobs undertaken.
To respond to your questions, feedback or complaints and to improve the quality, safety and reliability of our services.
To maintain internal records for administration, risk management and business planning.
To comply with legal obligations, resolve disputes and enforce our terms and conditions.
Where permitted, to send you information about our services that may be relevant to you as a previous or current customer, subject to your rights to object or opt out.
Data processors and third party service providers
We may share personal data with trusted third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes described in this Privacy Policy. Such processors may include:
Payment service providers who process card or electronic payments securely on our behalf.
IT and hosting providers who supply and maintain our website, email and data storage systems.
Communication and administrative service providers who support our day to day business operations.
Where required by law, we may also share personal data with regulatory, law enforcement or governmental authorities. We do not sell your personal data to third parties.
Data retention and storage
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In most cases, core booking and transaction information will be retained for a period consistent with statutory financial record keeping requirements. Communication records and other related information may be kept for a reasonable period to allow us to manage queries, potential disputes and service improvements.
After the relevant retention period has expired, we will either securely delete or anonymise your personal data so that it can no longer be used to identify you.
Data security
We take appropriate technical and organisational measures to protect the personal data we hold against unauthorised access, unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to those who have a business need to know it, using secure systems and requiring our processors to implement suitable safeguards.
While we strive to protect your personal data, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we continuously work to reduce risks to a reasonable level.
Your data protection rights
Under data protection law, you have a number of rights in relation to the personal data we hold about you. Subject to certain conditions and exemptions, these include:
The right of access to obtain confirmation of whether we process your personal data and to receive a copy of that data.
The right to rectification to have inaccurate or incomplete personal data corrected.
The right to erasure in some circumstances, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
The right to restriction of processing in certain situations, such as while we verify the accuracy of data or consider an objection you have raised.
The right to object to certain types of processing, including direct marketing and processing based on our legitimate interests, where your particular situation justifies an objection.
The right to data portability where you have provided personal data to us and the processing is based on consent or contract and carried out by automated means, allowing you to receive that data in a structured, commonly used and machine readable format and to transmit it to another controller where technically feasible.
You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.
International transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as using standard contractual clauses or relying on an adequacy decision, in accordance with applicable data protection law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. Any revised version will apply to all Man with Van Cranford customers in the Cranford area from the date it is issued. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
Contact and further information
If you have any questions about this Privacy Policy or about how we process your personal data, please contact us using the contact details published on our website or through the communication channels you have previously used to reach us. We will respond to your request as soon as reasonably possible and in accordance with applicable data protection laws.
