Terms and Conditions
Man with Van Cranford Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Cranford provides transport, removal and related services to private and business customers. By placing a booking or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests the services and to whom the quotation is addressed.
Services means any man and van, transport, collection, delivery, removal, loading, unloading, packing, storage or related services provided by Man with Van Cranford.
Goods means any items, belongings, furniture, equipment, packages or other property handled, transported or stored in connection with the Services.
Vehicle means any van or other vehicle used by Man with Van Cranford to carry out the Services.
Contract means the agreement between the Customer and Man with Van Cranford incorporating these Terms and Conditions and any written quotation or confirmation of booking.
Scope of Services
Man with Van Cranford provides man and van, small removals, collections, deliveries and related services within Cranford and surrounding areas, and to other locations as agreed with the Customer in advance. The exact scope of the Services, including addresses, dates, times, staffing levels and vehicle size, will be set out in the quotation or booking confirmation.
Booking Process
All Services are subject to availability and must be booked in advance. A booking request can be made by the Customer providing all relevant details of the required move or transport, including collection and delivery addresses, access details, dates and times, a description of Goods, and any special requirements.
The Customer is responsible for ensuring that all information provided at the time of booking is complete and accurate. Any changes to the details must be communicated to Man with Van Cranford as soon as possible. Changes may result in a revised quotation or additional charges.
A booking will only be confirmed once Man with Van Cranford has accepted the booking request and, where applicable, received any required deposit or pre-payment. Until confirmation is issued, availability of the Services is not guaranteed.
Man with Van Cranford reserves the right to decline any booking request at its discretion, including where the work is considered unsafe, inappropriate for the available Vehicles, or outside the standard scope of Services.
Quotations
Quotations are based on the information supplied by the Customer at the time of enquiry and are given on the assumption that the Services can be carried out in normal conditions. Quotations may take into account factors such as distance, volume and nature of Goods, number of staff required, expected duration and access conditions.
If at the time of the Services the actual work differs from the description provided, or if unforeseen difficulties arise, Man with Van Cranford reserves the right to adjust the price accordingly. Such circumstances may include, but are not limited to, additional Goods, restricted access, delays beyond the control of Man with Van Cranford, or the need for extra staff or trips.
Unless otherwise stated in writing, quotations do not include insurance cover beyond the statutory minimum, customs duties, tolls, parking charges, congestion or clean air zone charges, storage charges, packing materials, or disposal fees for waste or unwanted items. These may be charged separately where applicable.
Customer Responsibilities
The Customer must ensure that adequate access is available at both collection and delivery addresses. This includes arranging any required parking permissions or permits in advance and informing Man with Van Cranford of any access restrictions, such as narrow roads, low bridges, height restrictions, stair access only, or limited loading times.
The Customer is responsible for the proper packing and protection of Goods, unless a separate packing service has been expressly agreed. Fragile or high-value items should be suitably wrapped and clearly labelled. The Customer must securely close and seal all boxes, drawers and containers.
The Customer must ensure that all Goods are ready for loading at the agreed time and that someone authorised is present to supervise the work, provide instructions and sign any documentation. Where the Customer or an authorised person is not present, Man with Van Cranford will act according to its best judgment and is not liable for loss arising from a lack of supervision or unclear instructions.
The Customer must not request the transport of any prohibited or dangerous items, including but not limited to explosives, flammable substances, illegal goods, live animals, plants requiring special licences, or any items that would breach applicable laws or regulations.
Payments and Charges
Payment terms will be set out at the time of booking. Man with Van Cranford may require payment in advance, a deposit to secure the booking, or payment immediately upon completion of the Services, depending on the nature and scale of the work.
Charges may be calculated on a fixed price, hourly rate, distance basis, or a combination of these, as specified in the quotation or booking confirmation. Additional charges may apply for:
Work carried out outside standard hours.
Waiting time or delays not caused by Man with Van Cranford.
Extra staff, additional trips, or extended labour time.
Parking fees, tolls, congestion and clean air zone charges.
Handling of particularly heavy, bulky or awkward items.
Disposal of items or attendance at recycling or waste facilities.
All payments must be made using the methods agreed at the time of booking. Where payment is not received as required, Man with Van Cranford may suspend or refuse to undertake the Services and may exercise a lien over Goods until full payment is made. Interest may be charged on overdue amounts in accordance with applicable law.
Cancellations and Amendments
The Customer may cancel or amend a booking by providing notice to Man with Van Cranford. Cancellation and amendment terms, including any charges, will depend on the timing of the notice and the nature of the booking.
If the Customer cancels with sufficient notice, any pre-payment or deposit may be refunded, less any reasonable administration or non-refundable costs incurred. If cancellation occurs at short notice, Man with Van Cranford reserves the right to charge a cancellation fee, which may be up to the full quoted amount where the Vehicle and staff have been allocated and cannot be rebooked.
Where the Customer wishes to change the date, time, addresses or scope of the Services, Man with Van Cranford will endeavour to accommodate the changes but cannot guarantee availability. Changes may result in a revised quotation and additional costs. If changes cannot be accommodated and the Customer decides to cancel, the cancellation will be treated according to the applicable cancellation terms.
Man with Van Cranford may cancel or postpone a booking due to circumstances beyond its reasonable control, such as severe weather, vehicle breakdown, illness, accidents or legal restrictions. In such cases, any sums paid for Services not yet provided will be refunded or, by agreement, applied to a rescheduled booking. Man with Van Cranford will not be liable for consequential loss arising from such cancellation.
Liability and Limitations
Man with Van Cranford will exercise reasonable care and skill in providing the Services. However, liability for loss or damage to Goods or property is subject to the limitations and exclusions set out in this section.
Man with Van Cranford will not be liable for loss or damage arising from:
Insufficient or improper packing by the Customer.
Inherent defects, natural deterioration or pre-existing damage.
Wear and tear resulting from normal handling and transport.
Owner-packed cartons, containers or furniture.
Electrical or mechanical derangement of appliances or equipment, unless caused by visible external damage due to negligent handling.
Loss of valuables such as money, jewellery, important documents, data, or items of exceptional value, unless specifically declared and accepted in writing before the move.
Acts or omissions of the Customer or any third party.
Events outside the reasonable control of Man with Van Cranford, including but not limited to accidents, road closures, traffic congestion, weather conditions, strikes, or legal restrictions.
Where Man with Van Cranford is found liable for loss or damage to Goods, such liability will, to the fullest extent permitted by law, be limited to the lower of the cost of repair or the current market value of the Goods, and may be capped at an overall financial limit per Contract, as notified to the Customer.
Man with Van Cranford is not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or emotional distress arising from delay, damage, loss or failure to perform the Services, except where such exclusion is prohibited by law.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.
Insurance
Man with Van Cranford maintains appropriate insurance cover as required by law in relation to the operation of its Vehicles and the provision of removal and transport services. This may not automatically cover the full value of all Goods transported.
The Customer is strongly advised to arrange suitable additional insurance for Goods where necessary, particularly for high-value or fragile items. Details of standard cover and any available enhanced cover may be provided on request.
Waste and Environmental Regulations
Man with Van Cranford operates in accordance with applicable waste and environmental regulations. The company is not a general refuse collector and will only remove items for disposal or recycling where this has been explicitly agreed as part of the Services.
The Customer must not request the disposal of hazardous, prohibited or controlled waste. Such items include, but are not limited to, asbestos, chemicals, paints, oils, gas cylinders, clinical or biological waste, and electrical items requiring specialist handling beyond the scope of the Services.
Where Man with Van Cranford agrees to remove unwanted items, the Customer confirms that they have the right to dispose of those items and that they are not stolen or subject to any retention of title. Any associated disposal or recycling fees, including charges levied by waste facilities, may be added to the Customer’s invoice.
The Customer is responsible for ensuring that any waste or items presented for disposal are accurately described. Man with Van Cranford may refuse to take items that are unsafe, unlawful to transport, or not as described. If prohibited waste is loaded without the knowledge of Man with Van Cranford, the Customer will be responsible for any fines, costs or legal consequences that arise.
Delays and Access Issues
While Man with Van Cranford will make reasonable efforts to arrive at the agreed time and complete the Services as scheduled, all times are estimates. The company is not liable for delays caused by factors outside its control, such as traffic, road closures, accidents or adverse weather.
If access to the property is restricted or delayed, or if the Customer is not ready at the agreed time, waiting charges or additional hourly rates may apply. If the delay is significant and prevents the completion of the work within the allocated time, Man with Van Cranford may need to reschedule and charge for the additional appointment.
Customer Conduct and Health and Safety
The Customer must ensure that the working environment is safe for the team to carry out the Services. This includes keeping walkways clear, securing pets and children away from moving Goods and Vehicles, and informing the team of any known hazards.
Man with Van Cranford staff may refuse to carry out any task that they consider unsafe or that would risk damage to property or injury to persons, including lifting items that exceed safe manual handling limits or manoeuvring Goods through spaces that are clearly too small.
Abusive, threatening or inappropriate behaviour towards staff will not be tolerated. In such circumstances, Man with Van Cranford may terminate the Services immediately, and the Customer will remain liable for all charges incurred up to that point.
Complaints and Claims
If the Customer wishes to make a complaint or claim for loss or damage, they should notify Man with Van Cranford as soon as reasonably possible and provide full details, including photographs where applicable. Visible damage should ideally be reported at the time of delivery or within a short period thereafter.
Man with Van Cranford will investigate all properly notified complaints and may request further information or evidence from the Customer. The Customer must allow reasonable opportunity for inspection of any alleged damage before repairs or disposal take place.
Any claim may be reduced or rejected if notification is unreasonably delayed or if the Customer fails to provide adequate evidence of the loss or damage.
Data Protection and Privacy
Man with Van Cranford will collect and process personal information provided by the Customer only for the purposes of handling enquiries, bookings, payments and the delivery of Services, and for associated administration and legal compliance.
Customer details will not be sold to third parties. Information may be shared with subcontractors or partners strictly where necessary to perform the Services. All personal data will be handled in accordance with applicable data protection laws.
Governing Law and Jurisdiction
These Terms and Conditions, and any Contract for Services entered into with Man with Van Cranford, are governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter or formation.
General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision will be deemed deleted, but the remainder of these Terms and Conditions will continue in full force and effect.
No failure or delay by Man with Van Cranford in exercising any right or remedy shall operate as a waiver of that right or remedy. No variation of these Terms and Conditions will be effective unless agreed in writing by an authorised representative of Man with Van Cranford.
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and Man with Van Cranford in relation to the Services and supersede any prior understandings, representations or agreements.
